Refund Policy

Last Updated: January 2025

Overview

At Nano Banana AI, we want you to be completely satisfied with your subscription and the AI image generation services we provide. This Refund Policy outlines the conditions and procedures for requesting refunds, ensuring transparency and fairness for all our users.

Eligibility for Refunds

7-Day Limited Usage Refund

We offer refunds under the following specific conditions:

Refund Window: Within 7 days of your initial payment date

Usage Requirement: You have completed fewer than 3 AI image generations since subscribing

Application: This policy applies to:

• New subscriptions (monthly and annual)
• Plan upgrades from Free to paid tiers
• Plan upgrades between paid tiers (Lite to Pro)

What Qualifies as "Generation"

A generation is counted when:

• You successfully create an AI image using text-to-image functionality
• You successfully create an AI image using image-to-image functionality
• The generation process completes and produces downloadable content
• This applies regardless of whether you download or save the generated image

Automatic Refund Validation

Our system automatically tracks:

• Your subscription date and payment timestamp
• Total number of AI generations completed
• Credit usage and generation history
• Refund eligibility status in real-time

Refund Exclusions

No Refund Situations

Refunds are NOT available in the following circumstances:

Usage Threshold Exceeded: If you have completed 3 or more generations

Time Limit Exceeded: Requests made after 7 days from the payment date

Partial Month Usage: No prorated refunds for partial month usage

Credit Consumption: Using credits for generations, even if unsuccessful, counts toward the 3-generation limit

Multiple Subscriptions: Refunds apply per subscription; users with multiple accounts cannot combine usage across accounts

Non-Refundable Items

• Credits: Individual credit purchases (if offered separately)
• Add-ons: Additional features or services purchased separately
• Cancelled Subscriptions: Subscriptions cancelled mid-billing period
• Policy Violations: Accounts suspended for Terms of Service violations

Subscription Types and Refund Terms

Monthly Subscriptions

• Lite Monthly ($14.99): Eligible for refund if fewer than 3 generations within 7 days
• Pro Monthly (starting at $25): Eligible for refund if fewer than 3 generations within 7 days
• Dynamic Pricing: Custom Pro amounts eligible under same conditions

Annual Subscriptions

• Lite Yearly ($9.99/month - $119.88/year): Eligible for refund if fewer than 3 generations within 7 days
• Pro Yearly (starting at $20/month - $240/year): Eligible for refund if fewer than 3 generations within 7 days
• Annual Credit Distribution: Even though credits are distributed monthly, refund eligibility is based on total generations since annual payment

Refund Process

How to Request a Refund

1. Check Eligibility: Verify you meet the refund criteria (within 7 days, fewer than 3 generations)

2. Contact Support: Email us at refunds@nano-banana.space with:

   • Your account email address
   • Subscription details and payment date
   • Reason for refund request (optional but helpful)
   • Order number or transaction ID (if available)

3. Automated Verification: Our system will automatically verify your eligibility

4. Processing Time: Eligible refunds are processed within 5-7 business days

Refund Methods

• Original Payment Method: Refunds are processed to the original payment method used
• Credit Card: 3-5 business days to appear on your statement
• PayPal: 2-3 business days to your PayPal account
• Bank Transfer: 5-7 business days depending on your bank

Partial Refunds

• Plan Downgrades: Not available; users can change plans at next billing cycle
• Pro-rated Refunds: Not offered for partial month usage
• Credit Adjustments: No refunds for unused credits at time of cancellation

Special Circumstances

Technical Issues

If you experience technical problems that prevent service usage:

• Contact support immediately at support@nano-banana.space
• We may offer service credits, extended access, or refunds at our discretion
• Document any technical issues with screenshots when possible

Billing Errors

For billing discrepancies or duplicate charges:

• Contact support within 30 days of the charge
• Provide transaction details and documentation
• We will investigate and correct any verified billing errors

Disputed Charges

• Contact us before initiating chargeback procedures
• We will work with you to resolve disputes directly
• Chargebacks may result in account suspension pending resolution

Account Status After Refunds

Refund Processing

When a refund is approved:

• Account Access: Immediate loss of paid features
• Generated Content: Content may be deleted according to plan limitations
• Data Retention: Account data handled per our Privacy Policy
• Re-subscription: Accounts eligible for future subscriptions

Free Tier Access

After refund processing:

• Account reverts to Free tier with 10 credits
• Generated images include watermarks
• 7-day history storage limitation applies
• All Free tier restrictions apply

Cancellation vs. Refund

Subscription Cancellation

• Cancellation: Ends future billing but allows access until period end
• Refund: Immediate termination with money returned (if eligible)
• Self-Service: Cancellations available through account settings
• No Penalties: No additional fees for cancellation

Timing Considerations

• Cancel First: You may cancel and then request a refund if eligible
• Refund Includes Cancellation: Approved refunds automatically cancel future billing
• Billing Cycle: Cancellations take effect at the end of current billing period

Policy Updates

Changes to Refund Policy

We may modify this Refund Policy periodically. Changes will:

• Be posted on our website with updated date
• Apply to subscriptions purchased after the effective date
• Be communicated via email for material changes
• Not retroactively affect existing subscriptions

Grandfathered Terms

Subscriptions purchased before policy changes remain subject to the terms in effect at the time of purchase for the duration of that specific subscription period.

Contact Information

Refund Requests

Email: refunds@nano-banana.space

General Support

Email: support@nano-banana.space

Business Hours

• Monday - Friday: 9:00 AM - 6:00 PM (EST)
• Weekend: Limited support for urgent issues
• Response time: Within 24-48 hours for refund requests

Important Notes

• Good Faith Policy: We reserve the right to refuse refunds for abuse of this policy
• Account History: Previous refund history may affect future refund eligibility
• Legal Compliance: This policy complies with applicable consumer protection laws
• Service Continuation: We encourage users to explore our Free tier before subscribing

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We believe in the quality of our Nano Banana AI service and want you to have a positive creative experience. If you have questions about refunds or need assistance with your subscription, please don't hesitate to contact our support team.